Whether you operate a supermarket, department store, or any other store, you’re always trying to attract customers and give them every possible reason to spend more time at your store. The more time they spend, after all, the more money they tend to spend. To keep customers perusing your aisles, you have to do more than just offer a good product line. Read more to learn inventive ways to improve customer experience in a store.
Make Your Retail Space Kid-Friendly
When trying to keep customers in, think first about why they leave. One significant variable is children, and often parents want to shop quickly so their kids don’t become a behavior issue. Kids misbehave because companies don’t build stores with them in mind, though. Make your location more kid-friendly to neutralize their behavior and engage them. Try instituting a store-wide Where’s Waldo-esque mystery hunt so the kids can focus on finding different hidden characters throughout your store.
Install a Juice Bar
A refreshing food and drink station is another option for improving customers’ experience in your store. Juice bars are particularly popular and beneficial for your store and the customers you’ll serve. There are many
health benefits associated with juicing that align well with a health-conscious customer base. Also, a juice bar quenches visitors’ hunger and thirst that could have caused them to leave early.
Play Music Smartly
The music your store plays in the background is a more well-known variable. Playing slow music tends to slow down guests and increase shopping time. That said, you’ll want to cater to your intended audience. When you play music shoppers enjoy, they are less likely to notice the passage of time and stay longer.
Train Staff to Address Complaints
A vital aspect of customer experience is how your team handles upset clientele. Train your staff well so they’re ready for many difficult scenarios. This is your opportunity to take a customer’s frustration and impress them with the lengths to which you’ll go to fix a problem. Careful training will prevent your staff from losing their cool and keep customers from becoming upset enough to leave you a negative review.
